Hello and welcome to the first Pupspace Annual Report.

Our team decided to start producing this annual report as a way to peel back the curtain a bit on both our communities and our work. We hope this gives our members a better idea of what’s happening both in the community as a whole and behind the scenes.

This report contains three sections:

1. The first section is an infographic featuring datapoints about Pupspace member activity in 2023.

2. The second section is a roundup of data from our admin team’s work throughout 2023.

3. And the third section is a timeline of technical, community and admin developments since Pupspace's launch in 2020.

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Data for the Age Distribution chart comes from the 2023 Pupspace Data Project.

This section of the report includes data from our admin team’s work across all five Grokio Communities.

Policy Violation Reports

In 2023, we received 51,981 reports from members (which we call “tickets”). These tickets can range in subject matter from technical issues and feature requests to community questions to reporting rule violations.

Of the 51,981 tickets received, the vast majority (around 75%) were reporting a rule violation on the platform. The following pie chart provides a breakdown of percentages of tickets handled by policy violation type:

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Investigations

Every ticket submitted to our admin team is investigated. When evidence is not publicly available (for example, in a newsfeed post or public photo), our admins will request screenshots or other forms of proof.

If the evidence proves a violation of our rules, the admin will take appropriate action, which may include the removal of content and/or the warning, temporary suspension or permanent removal of a member. 

Our admins take no action on 6% of reports we receive, as a result of determining that the reported behavior is not against our rules.

A further 10% of reporters are not able to provide enough evidence for our admins to take action. Action is only taken when our admins receive credible evidence to support the reporter’s account.

Appeals and Escalations

Whenever a member requests a second opinion on a decision an admin has made, the ticket is escalated to our Senior Admin Team, which reviews the ticket fresh and makes a final determination. This process ensures that members get a fair hearing in situations where they disagree with the original decision and also helps to prevent mistakes by one admin from having larger consequences (such as permanent removal).

Admins also occasionally escalate a ticket to the Senior Admin Team if it involves highly sensitive circumstances, such as illegal activity, or the permanent removal of any profile older than one year.

Our Senior Admin Team meets three times a week on conference calls to review escalations and appeals.

In 2023, 4,134 tickets were escalated to the Senior Admin Team for review.

Member Removals

While we wish we never had to resort to permanently removing members, unfortunately, it is required as part of keeping our communities safe. For most rule violations a member is given warnings and even a temporary suspension before being permanently removed. For more extreme rule violations, such as illegal activity, members are removed immediately.

The majority of profile removals are for ban evasion (members who had previously been removed and then re-created unauthorized accounts).

In 2023, our admins removed 11,033 profiles for policy violations. 

Verifications

Our admin team performs two kinds of verification when needed: Age verification and photo verification. 

In the event that there is reason to believe a member may not be at least 18 years of age, our admins will reach out to verify their age via a government-issued ID. Failure to verify results in the removal of the profile. 

In 2023, we performed 1,660 age verifications.

We also receive reports from members who suspect a profile is not the person they are presenting to be in their photos. When we agree that such suspicion is reasonable, our admins will reach out to verify their identity, requesting a custom-photo with specific instructions. Failure to verify results in the removal of all photos and a temporary suspension for a first-time violation, and, if photos are re-posted and the member is unable to verify again, permanent removal. First-time violations by new profiles are permanently removed.

In 2023, we performed 1,533 photo verifications.

This timeline includes major technical, community and admin developments since Pupspace’s launch in 2020. It does not include smaller technical improvements, regular maintenance and optimization of the app and website, or other continuous/repetitive activities, such as regular senior admin team meetings or ongoing events organizing.