In FebruaryMarch, 20222024, Grommr officially changed our primary payment provider from PayPal to Stripe . While we continue to offer PayPal as a backup option moving forward, we no longer offer new subscriptions via PayPal and CCBill. Members who previously purchased GrommrXL through CCBill Stripe will continue to be re-billed through CCBill until they elect to cancel their subscription. If you have a legacy CCBill subscription you would like to cancel, please visit the CCBill Cancellation pagereceive GrommrXL benefits until the end of their current premium period, however those Stripe subscriptions will not automatically renew.
Purchases of GrommrXL via www.grommr.com are now handled by our payment provider Stripe, one of the largest and most reputable payment processors in the world.Via Stripetwo different payment providers: one-month and three-month GrommrXL passes are processed via CCBill and automatically renew. One-year and one-year combo GrommrXL / Chasable+ passes are processed via PayPal and do not automatically renew.
Via CCBill, we currently accept the following methods of payment:
Visa, Mastercard, JCB and Discover credit cards.
Via PayPal, we currently accept the following methods of payment:
Visa, Mastercard, American Express, Discover, Diners Club, and JCB payment cards (including credit or debit cards), as well as Apple Pay and Google Payand Discover credit cards; your bank account; and your PayPal Balance.
To cancel your existing a GrommrXL subscription purchased via the website using Stripewith CCBill, please visit your account overview page and click on the “Manage Billing” buttonthe CCBill Cancellation page.
To cancel your existing GrommrXL subscription purchased via the Grokio Communities app, please visit the subscriptions manager for your Apple account or Google account.
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All GrommrXL plans purchased via Stripe, CCBill or the Grokio Communities app are renewing (meaning unless you cancel your subscription, it will renew at the end of the designated period). Purchases made via the website using PayPal are non-renewing. If you’d like to cancel your renewing plan, you can do so at any time. Cancelling Canceling will not remove any of your remaining days, it will simply stop the renewal process at the next scheduled payment date. If your GrommrXL plan expires for any reason or if you cancel your renewing plan and you’d like to get GrommrXL again, just go back and pay for a new period of time and full GrommrXL access will be restored immediately.
How can I change my method of payment, review my prior purchases or get a receipt?
For all purchases via Stripe, you can do all of those things via the “Manage Billing” button on your account overview page on Grommr. From there, you’ll be able to switch your payment method (for example, to a new credit card), review all your previous GrommrXL payments and obtain an invoice for your transactions.
How will the GrommrXL charge appear on my billing statement?
Your billing statement will show as "Grokio Communities” CCBill.Com * Grokio" or “PAYPAL *GROKIO” (Grokio Communities LLC is the operating company behind Grommr). The name Grommr will not appear on your statements.
How secure is my payment information?
Very. All website payments are handled through our payment provider Stripe, a PCI Service Provider Level 1 (the highest level of certification among payment providers). Sensitive payment details are never kept on Grokio Communities servers and are entirely handled by Stripe. Learn more about security at Stripe.
How can I purchase GrommrXL if I don’t have a credit card?
We know that some Grommr members don’t have access to a credit card to purchase a GrommrXL pass, and there’s a few options available to you:
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Use PayPal on the websiteMembers purchasing a one-year GrommrXL subscription via the website can use PayPal, which allows payment by bank account or PayPal balance in addition to credit card. |
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Pay through your mobile device on the Grokio Communities appYou can purchase GrommrXL via the Grokio Communities app, which will directly charge whichever payment method you use on your mobile device. You can link a number of payment services to your mobile device’s payment system, including PayPal. |
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Use Apple Pay or Google PayIf you have a debit card with a Visa or Mastercard logo, you can pay directly via Stripe. However if you have a debit card without one, you may be able to use your debit card to purchase GrommrXL via Stripe with both Apple Pay and Google Pay. |
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Use cash or a check to pay via a gift cardOne other option for members without any card access is to purchase a Visa, Mastercard or American Express prepaid gift card or an Apple or Android gift card using cash or a check, and then use that card to purchase GrommrXL on Stripe or via the Grokio Communities app. Prepaid gift cards can be purchased at most local retailers. |
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Use PayPal on the websiteAnother option for members is to use our alternate payment provider on the website, PayPal, to purchase GrommrXL. To find this option, visit the “Buy a GrommrXL Pass” tab on the account settings page and then click on the link underneath the primary payment options that says alternate payment provider. |