Pupspace Pro Billing Information

All purchases of Pupspace Pro via pupspace.net are handled by our payment provider Stripe, one of the largest and most reputable payment processors in the world.

Via Stripe, we currently accept the following methods of payment: 

Visa, Mastercard, American Express, Discover, Diners Club, and JCB payment cards (including credit or debit cards), as well as Apple Pay and Google Pay.

To cancel your existing Pupspace Pro subscription purchased via the website using Stripe, please visit your account overview page and click on the “Manage Billing” button.

To cancel your existing Pupspace Pro subscription purchased via the Grokio Communities app, please visit the subscriptions manager for your Apple account or Android account.

Billing FAQ

What is the difference between Regular (free) and Pupspace Pro (paying) accounts?

Both regular and Pupspace Pro accounts allow you to explore, connect and share on Pupspace. Regular and Pupspace Pro users have access to the same features, but in some areas those features have restrictions for regular users and are unrestricted for Pupspace Pro users. For instance, regular users can view up-to 25 full-size photos each day, while Pupspace Pro users can view as many as they want. To see the full list of what’s considered unrestricted/restricted, visit our Guide to Pupspace Pro.

What happens when my Pupspace Pro expires? Will I lose anything?

When your Pupspace Pro expires, nothing will be deleted, however you will notice restricted access to some things that had been unrestricted before. For example: You’ll find that while you can still reply to existing private conversations, you now can only initiate 10 new conversations per day (including private messages, flirts, and wall-to-wall posts). 

Will my Pupspace Pro automatically be renewed upon expiration?

Currently, all Pupspace Pro plans are recurring (meaning unless you cancel your subscription, it will renew at the end of the designated period). If you’d like to cancel your renewing plan, you can do so at any time. Cancelling will not remove any of your remaining days, it will simply stop the renewal process at the next scheduled payment date. If your Pupspace Pro plan expires for any reason or if you cancel your renewing plan and you’d like to get Pupspace Pro again, just go back and pay for a new period of time and full Pupspace Pro access will be restored immediately.

How can I change my method of payment, review my prior purchases or get a receipt?

For all purchases via Stripe, you can do all of those things via the “Manage Billing” button on your account overview page on Pupspace. From there, you’ll be able to switch your payment method (for example, to a new credit card), review all your previous Pupspace Pro payments and obtain an invoice for your transactions.

How will the Pupspace Pro charge appear on my billing statement?

Your billing statement will show "Grokio Communities” (Grokio Communities LLC is the operating company behind Pupspace). The name Pupspace will not appear on your statements.

How secure is my payment information?

Very. All website payments are handled through our payment provider Stripe, a PCI Service Provider Level 1 (the highest level of certification among payment providers). Sensitive payment details are never kept on Grokio Communities servers and are entirely handled by Stripe. Learn more about security at Stripe.

How can I purchase Pupspace Pro if I don’t have a credit card?

We know that some Pupspace members don’t have access to a credit card to purchase a Pupspace Pro pass, and there’s a few options available to you: