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This report contains three sections:

  1. The first section is an infographic featuring datapoints about Grommr member activity in 2023.

  2. The second section is a roundup of data from our admin team’s work throughout 2023.

  3. And the third section is a timeline of technical, community and admin developments since Grommr’s launch in 2011.

Grommr Community Data 2023

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Admin Data 2023

This section of the report includes data from our admin team’s work across all five Grokio Communities.

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Every ticket submitted to our admin team is investigated. When evidence is not publicly available (for example, in a newsfeed post or public photo), our admins will request screenshots or other forms of proof. In rare circumstances, where physical evidence is not available, our admins may rely on the accounts of witnesses.

If the evidence proves a violation of our rules, the admin will take appropriate action. The resulting actions , which may include the removal of content and/or the warning, temporary suspension or permanent removal of a member. 

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Admins also occasionally escalate a ticket to the Senior Admin Team if it involves highly sensitive circumstances, such as illegal activity or the permanent removal of a longtime member’s profile.

In 2023, 4,134 tickets were escalated to the Senior Admin Team for review.

any profile older than one year.

Our Senior Admin Team meets three times a week on conference calls to review escalations and appeals.

In 2023, 4,134 tickets were escalated to the Senior Admin Team for review.

Member Removals

While we wish we never had to resort to permanently removing members, unfortunately, it is required as part of keeping our communities safe. For most rule violations a member is given warnings and even a temporary suspension before being permanently removed. For more extreme rule violations, such as illegal activity, members are removed immediately.

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In the event that there is reason to believe a member may not be at least 18 years of age, our admins will reach out to verify their age via a government-issued ID. Failure to verify results in the permanent removal of the profile. 

In 2023, we performed 1,660 age verifications.

We also receive reports from members who suspect a profile is not the person they are presenting to be in their photos. When we agree that such suspicion is reasonable, our admins will reach out to verify their identity, requesting a custom-photo with specific instructions. Failure to verify results in the removal of all photos and a temporary suspension for a first-time violation, and, if photos are re-posted and the member is unable to verify again, permanent removal. First-time violations by new profiles are permanently removed.

In 2023, we performed 1,533 photo verifications.

Grommr Timeline: 2011 - 2023

This timeline includes major technical, community and admin developments since Grommr’s launch in 2011. It does not include smaller technical improvements, regular maintenance and optimization of the app and website, or other continuous/repetitive activities, such as regular senior admin team meetings or ongoing events organizing.

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2022

  • Migrated all servers to the cloud, which provides on-demand scaling and other benefits

  • Relaxed Covid event policy

  • Held first post-Covid Grom and EuroGrom events

  • Create a promotional content and donation request guide to help members navigate those policies

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2021

  • Introduced phone verification for new accounts and other tools to help combat scammers and ban evaders

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2020

  • Launched Pupspace

  • Created Covid event policy

  • Expanded admin team: 9 day-to-day adminadmins; 3 senior adminadmins

  • Created Grommr Shop (later donating $1,100 in profits to charity)

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2017

  • Published first ever Gainer Community Report

  • Created system for automatically removing inactive profiles

  • Updated newsfeeds to show full width photos and YouTube embeds

  • Began work on a new app starting from complete rewriteReleased first Gainer Community Report

  • Expanded admin team: 6 day-to-day admins; 2 senior admins

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2015

  • Launched Feabie

  • Added anonymous browsing; added edit post function

  • Added private message photos

  • Added posts-per-hour limit and emergency kill switch to combat spammers

  • Switched to ticketing system for all reports and issues

  • Hired first admin to help with moderation

  • Established media policy to protect community from unwanted interest

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2014

  • Launched first app on app stores

  • Upgraded to new server

  • Created back-end system for admins to review and tag every photo uploaded

  • Launched the Grommr History Project

  • First Eurogrom event is held in London

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