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This report contains three sections:

1. The first section is an infographic featuring datapoints about Grommr member activity in 2023.

2. The second section is a roundup of data from our admin team’s work throughout 2023.

3. And the third section is a timeline of technical, community and admin developments since Grommr’s launch in 2011.

Grommr Community Data 2023

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Admin Data 2023

This section of the report includes data from our admin team’s work across all five Grokio Communities.

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Of the 51,981 tickets received, the vast majority (around 75%) were reporting a rule violation on the platform. The following pie chart provides a breakdown of percentages of tickets handled by policy violation type:

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Every ticket submitted to our admin team is investigated. When evidence is not publicly available (for example, in a newsfeed post or public photo), our admins will request screenshots or other forms of proof. In rare circumstances, where physical evidence is not available, our admins may rely on the accounts of witnesses.

If the evidence proves a violation of our rules, the admin will take appropriate action. The resulting actions , which may include the removal of content and/or the warning, temporary suspension or permanent removal of a member. 

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A further 10% of reporters are not able to provide enough evidence for our admins to take action. Action is only taken when our admins receive credible evidence to support the reporter’s account.

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Appeals and Escalations

Whenever a member requests a second opinion on a decision an admin has made, the ticket is escalated to our Senior Admin Team, which reviews the ticket fresh and makes a final determination. This process ensures that members get a fair hearing in situations where they disagree with the original decision and also helps to prevent mistakes by one admin from having larger consequences (such as permanent removal).

Admins also occasionally escalate a ticket to the Senior Admin Team if it involves highly sensitive circumstances, such as illegal activity or the permanent removal of a longtime member’s profileany profile older than one year.

Our Senior Admin Team meets three times a week on conference calls to review escalations and appeals.

In 2023, 4,134 tickets were escalated to the Senior Admin Team for review.

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In the event that there is reason to believe a member may not be at least 18 years of age, our admins will reach out to verify their age via a government-issued ID. Failure to verify results in the permanent removal of the profile. 

In 2023, we performed 1,660 age verifications.

We also receive reports from members who suspect a profile is not the person they are presenting to be in their photos. When we agree that such suspicion is reasonable, our admins will reach out to verify their identity, requesting a custom-photo with specific instructions. Failure to verify results in the removal of all photos and a temporary suspension for a first-time violation, and, if photos are re-posted and the member is unable to verify again, permanent removal. First-time violations by new profiles are permanently removed.

In 2023, we performed 1,533 photo verifications.

Grommr Timeline: 2011 - 2023

This timeline includes major technical, community and admin developments since Grommr’s launch in 2011. It does not include smaller technical improvements, regular maintenance and optimization of the app and website, or other continuous/repetitive activities, such as regular senior admin team meetings or ongoing events organizing.