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Of the 51,981 tickets received, the vast majority (around 75%) were reporting a rule violation on the platform. The following pie chart provides a breakdown of percentages of tickets handled by policy violation type:
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Rule Violations Glossary Ban Evader: A member who re-creates an unauthorized account after being permanently banned. Disparagement: Disparaging another community member in the newsfeed. Donation Requests: Requests for money or in kind contributions in the newseed, or unprompted via private message. False Portrayal: Pretending to be someone else or maintaining more than one profile. Harassment: Harassment via the newsfeed or private message, including sexual harassment Illegal Activities: Any activity that violates the law, including the sale of drugs or sex, pursuing minors, threatening others, etc. Intolerance: Any racist, misogynistic, homophobic, transphobic or ableist content. Promotional Content: Promoting paid content outside of the limits set for the community. Photo Policy: Posting public photos that violate our photo policy. Spamming: Repeatedly posting the same or similar content in the newsfeed. Trolling: Posting inflammatory content for the sole purpose of provoking others. |
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A further 10% of reporters are not able to provide enough evidence for our admins to take action. Action is only taken when our admins receive credible evidence to support the reporter’s account.
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Appeals and Escalations
Whenever a member requests a second opinion on a decision an admin has made, the ticket is escalated to our Senior Admin Team, which reviews the ticket fresh and makes a final determination. This process ensures that members get a fair hearing in situations where they disagree with the original decision and also helps to prevent mistakes by one admin from having larger consequences (such as permanent removal).
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In 2023, 4,134 tickets were escalated to the Senior Admin Team for review.
Our Senior Admin Team meets three times a week on conference calls to review escalations and appeals.
Member Removals
While we wish we never had to resort to permanently removing members, unfortunately, it is required as part of keeping our communities safe. For most rule violations a member is given warnings and even a temporary suspension before being permanently removed. For more extreme rule violations, such as illegal activity, members are removed immediately.
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In 2023, we performed 1,533 photo verifications.
Grommr Timeline
This timeline includes major technical, community and admin developments since Grommr’s launch in 2011. It does not include smaller technical improvements, regular maintenance and optimization of the app and website, or other continuous/repetitive activities, such as regular senior admin team meetings or ongoing events organizing.
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2022
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2021
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2020
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2019
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2018
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2017
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2016
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2015
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2014
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2013
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2012
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2011
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